Terms And Conditions

Gardeners Golders Green Service Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Golders Green provides gardening and related services to residential and commercial clients. By making a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the person, company or organisation requesting services from Gardeners Golders Green.

Company means Gardeners Golders Green, the gardening services provider.

Services means any gardening, garden maintenance, landscaping, clearance or related work carried out by the Company.

Booking means a confirmed request for Services made by the Client and accepted by the Company.

Site means the garden, grounds or property at which the Services are to be performed.

2. Scope of Services

The Company provides a range of garden services, which may include but are not limited to lawn mowing, hedge trimming, pruning, weeding, planting, garden tidying, garden clearance, soft landscaping and regular garden maintenance programmes.

The exact scope of the Services will be agreed with the Client at the time of Booking. Any description of Services on websites, advertisements or marketing materials is for general guidance only and does not form part of the contract unless expressly agreed in writing.

3. Booking Process

3.1 A Booking is made when the Client requests Services and the Company confirms acceptance of the Booking. Confirmation may be given verbally or in writing, including via digital communication.

3.2 The Client must provide accurate information about the Site and the required Services, including access arrangements, garden size, known hazards and any specific requirements. The Company relies on this information to plan and price the Services.

3.3 The Company may, at its discretion, conduct an initial visit or request photographs or measurements before confirming a Booking or final price. Any estimated price given prior to inspection is subject to confirmation once the Site has been assessed.

3.4 The Company reserves the right to refuse or cancel a Booking where the Site conditions, access, safety concerns, or other factors mean that the Services cannot reasonably or safely be provided.

4. Estimates and Quotes

4.1 Any estimate or quote is based on the information provided by the Client and any inspection carried out by the Company. If, on arrival, the Site conditions differ from those described or expected, the Company may revise the price or the scope of the Services.

4.2 Unless expressly stated otherwise, all prices are given in pounds sterling and are exclusive of any applicable taxes or disposal charges related to garden waste.

4.3 The Company will inform the Client of any necessary adjustment to the price before proceeding. If the Client does not accept the revised price, the Company may cancel the Booking without further liability, save for any charges already incurred in attending the Site if this has been agreed in advance.

5. Access and Client Obligations

5.1 The Client must ensure that the Company and its personnel have safe and reasonable access to the Site for the duration of the Services, including access to gates, paths and any relevant parking areas where applicable.

5.2 The Client is responsible for ensuring that pets and children are kept away from the work area while Services are being carried out, and that any valuables or breakable items in the garden are moved to a safe place.

5.3 The Client must inform the Company of any underground services, cables, pipes, sprinklers or other concealed installations on the Site that could be affected by the Services. The Company cannot be held liable for damage to items that were not disclosed and could not reasonably have been identified.

5.4 Where water or electricity is required for the Services, the Client agrees to provide reasonable access to such utilities at no cost to the Company, unless expressly agreed otherwise.

6. Payments and Charges

6.1 The Client agrees to pay the Company the price agreed for the Services. Payment terms will be communicated at the time of Booking and may vary depending on the nature and duration of the work.

6.2 For one-off jobs, payment is generally due on completion of the Services, unless a deposit or advance payment has been agreed. The Company may require full or partial payment in advance for larger or specialist projects.

6.3 For regular maintenance services, payment may be due on the day of service, weekly, monthly or at another agreed interval. The Company will confirm the payment schedule with the Client in advance.

6.4 Payment methods will be specified by the Company and may include bank transfer or other commonly used cashless methods. The Company may decline certain payment methods at its discretion.

6.5 If the Client fails to make payment by the due date, the Company reserves the right to suspend further Services until payment is received and, where appropriate, to charge interest on overdue amounts at the statutory rate permitted under UK law.

7. Cancellations and Rescheduling

7.1 The Client may cancel or reschedule a Booking by giving reasonable notice to the Company. Unless otherwise agreed, at least 24 hours notice prior to the scheduled start time is considered reasonable for standard visits.

7.2 If the Client cancels or reschedules with less than the required notice, the Company reserves the right to charge a cancellation fee. This may be a fixed fee or a percentage of the quoted price for the Services that were booked.

7.3 In the event of adverse weather conditions or other circumstances beyond the Companys reasonable control, the Company may need to cancel or reschedule a visit. The Company will notify the Client as soon as reasonably practicable and arrange an alternative date. The Company will not be liable for any loss arising from such cancellation or delay.

7.4 If the Company attends the Site at the agreed time but cannot access the Site or commence work due to the Clients act or omission, the Company may charge a call-out or wasted visit fee to cover time and travel costs.

8. Health and Safety

8.1 The Company is committed to operating in a safe and responsible manner. All work will be carried out in accordance with applicable health and safety regulations and industry practices.

8.2 The Client agrees not to instruct the Companys personnel to carry out any task that is unsafe or beyond the agreed scope of the Services. The Companys personnel may refuse to perform any work that they consider unsafe or unsuitable for the Site.

8.3 The Client must disclose any known hazards, including uneven ground, loose structures, harmful plants or chemicals, prior to the commencement of the Services.

9. Waste Removal and Environmental Regulations

9.1 As part of the Services, the Company may generate green waste such as grass cuttings, leaves, branches and other garden materials.

9.2 The default position is that green waste will be left neatly at the Site for the Client to dispose of using their own garden waste facilities, composting or local authority collections, unless waste removal has been specifically included in the quoted price.

9.3 Where the Client requests that the Company removes green waste from the Site, additional charges may apply to cover transport and lawful disposal costs. The Company will make clear any such charges before or at the time of Booking or when the request is made.

9.4 The Company complies with relevant UK waste and environmental regulations. The Company will not remove or dispose of hazardous waste, contaminated soil or materials that require specialist handling or licences. If such materials are encountered, the Client will be advised to contact an appropriate specialist service.

9.5 The Client is responsible for ensuring that any on-site composting areas, green bins or similar facilities are suitable and lawfully used for the deposit of garden waste.

10. Property Damage and Liability

10.1 The Company will take reasonable care when providing the Services. However, minor wear and tear to lawns, paths and garden surfaces may occur as a normal consequence of gardening work and shall not be considered damage.

10.2 If damage is caused to the Clients property as a direct result of the Companys negligence, the Company may, at its discretion, repair the damage, replace the item or offer fair compensation, subject to the limitations in these Terms and Conditions.

10.3 The Companys total liability for any claim arising out of or in connection with the Services, whether in contract, tort or otherwise, shall be limited to the total amount paid by the Client for the specific Services giving rise to the claim, except where liability cannot lawfully be limited.

10.4 The Company does not exclude or limit its liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other matter for which liability cannot be excluded or limited under UK law.

10.5 The Company shall not be liable for any indirect, consequential or economic loss, including loss of profits, loss of enjoyment or loss of use, arising out of or in connection with the provision of the Services.

11. Plants, Materials and Guarantees

11.1 Where the Services include supply of plants, turf, soil, mulch or other materials, the Company will use reasonable care to source products of suitable quality from reputable suppliers.

11.2 The long-term health and condition of plants and lawns depend on factors beyond the Companys control, such as weather, watering, soil conditions, pests and subsequent maintenance by the Client. Accordingly, unless expressly agreed in writing, the Company does not guarantee the survival or performance of plants after completion of the Services.

11.3 Any manufacturers warranties on materials or products supplied as part of the Services are between the Client and the manufacturer. The Company will have no greater responsibility than that provided under such warranties.

12. Complaints and Service Issues

12.1 If the Client is dissatisfied with any aspect of the Services, the Client should notify the Company as soon as possible, preferably within 48 hours of the visit or completion of the relevant work.

12.2 The Company will review the complaint and, where appropriate, may arrange a revisit to inspect the issue. If the complaint is found to be justified, the Company may, at its option, re-perform the Services, remedy the defect or offer a partial refund.

12.3 The Companys obligation to remedy defects is conditional on the Client providing reasonable access to the Site and not having altered the work or allowed third parties to interfere with the relevant area before the Company has had an opportunity to inspect.

13. Intellectual Property

13.1 Any designs, planting schemes, plans, photographs or other materials created by the Company remain the intellectual property of the Company unless otherwise agreed in writing.

13.2 The Client may use such materials only for the purpose for which they were provided and may not reproduce or share them for commercial purposes without the Companys prior written consent.

14. Data Protection and Privacy

14.1 The Company may collect and store basic personal information about the Client, such as name, address and payment details, for the purpose of managing Bookings, providing Services and handling accounts.

14.2 The Company will take reasonable steps to keep such information secure and will not sell or disclose it to third parties except where necessary to provide the Services, comply with legal obligations or with the Clients consent.

15. Termination

15.1 Either party may terminate an ongoing maintenance arrangement by giving reasonable notice, typically not less than 14 days, unless otherwise agreed.

15.2 The Company may terminate any arrangement with immediate effect if the Client persistently fails to pay on time, breaches these Terms and Conditions, or behaves in an abusive or threatening manner towards the Companys personnel.

16. Changes to These Terms

16.1 The Company may update these Terms and Conditions from time to time. Any changes will take effect from the date they are published or otherwise communicated to the Client.

16.2 The version of the Terms and Conditions in force at the time of the Booking will normally apply to that Booking, unless a change is required by law or by mutual agreement.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of the Services, shall be governed by and construed in accordance with the laws of England and Wales.

17.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

18. General Provisions

18.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

18.2 No failure or delay by the Company in exercising any right or remedy shall operate as a waiver of that right or remedy, and no single or partial exercise shall prevent any further exercise of that or any other right or remedy.

18.3 These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior understandings or agreements, whether oral or written.