Terms and Conditions for Gardeners Golders Green
These Terms and Conditions set out the basis on which gardening services are provided by Gardeners Golders Green and explain how bookings, payments, cancellations, liability, and waste handling are managed. By placing a booking, the customer agrees to these terms in full. They are designed to create a clear and fair agreement for both parties, whether the service involves routine garden maintenance, hedge care, lawn work, planting, clearance, or related outdoor tasks.
These terms apply to all work arranged through the service, unless a separate written agreement states otherwise. They are intended for use in the United Kingdom and should be read alongside any written quotation, scope of work, or schedule agreed before the job begins. If any part of these terms conflicts with a specific written agreement signed or accepted for a particular job, the written agreement will take priority to the extent of that conflict.
For the purposes of these terms, “customer” means the person or business booking the service, and “service provider” means the gardening contractor carrying out the work. References to “gardeners”, “garden maintenance”, or “Green gardeners” in these terms may refer generally to the team delivering the service. The customer is responsible for ensuring that all information supplied before the job is accurate and complete, including access arrangements, site conditions, and any known hazards.
We aim to keep the booking process straightforward. A booking may be requested by phone, email, online form, or any other agreed method. Once details are received, a quotation or estimate may be issued based on the information provided. Quotations are usually based on the size of the garden, the type of work required, access, waste volume, equipment needs, and any urgency involved. Estimates are provided in good faith, but the final price may change if the actual conditions differ materially from the information supplied at the time of booking.
Booking is only confirmed when the customer accepts the quotation or estimate and the service provider confirms availability. In some cases, a deposit, card pre-authorisation, or written confirmation may be required before a booking is held. The customer should check the service date, scope of work, and any special instructions carefully. If the customer requests changes after confirmation, the service provider may revise the quotation, timing, or staffing requirements accordingly.
The customer must ensure that the property is accessible on the agreed date and time. This includes ensuring that gates, driveways, pathways, water supply points, and any required power sources are available where relevant. If the team is unable to begin work because of inaccessible premises, incorrect information, missing permissions, or unsafe conditions, the booking may still be charged in part or in full depending on the circumstances and any time already reserved.
Payments must be made in the manner stated on the invoice or booking confirmation. Unless agreed otherwise in writing, payment is due on completion of the work, or within the period specified on the invoice for business customers. The service provider may request payment in advance for larger projects, repeat visits, or jobs involving the purchase of materials, waste disposal charges, or subcontracted services. Accepted payment methods may vary, but the customer remains responsible for ensuring that payment is made in full and on time.
All prices are usually stated in pounds sterling and may be inclusive or exclusive of VAT depending on the service provider’s tax status, which will be made clear where applicable. Any additional work requested by the customer during the visit will be charged separately if it falls outside the original quotation. This includes extra pruning, additional clearance, specialist disposal, or changes to the agreed scope. The customer should not assume that any extra task is included unless this has been expressly confirmed.
If payment is overdue, the service provider may charge interest or reasonable recovery costs in line with applicable UK law for business transactions, where permitted. The provider may also suspend further work until outstanding balances are settled. For residential customers, the service provider will act reasonably and fairly in seeking payment, but repeated non-payment may result in refusal of future bookings. The customer is responsible for all bank charges, failed payment fees, or currency conversion costs incurred in connection with their payment method.
Cancellations should be made as early as possible. If the customer wishes to cancel or rearrange a booking, notice must be given within a reasonable time before the scheduled appointment. The exact cancellation period may vary depending on the size and nature of the job, but short-notice cancellations can lead to a charge because time, labour, and equipment have been reserved. If the service provider has already purchased materials, arranged disposal, or committed specialist resources, those costs may also be charged to the customer.
If the customer is not present or fails to provide access at the agreed time, the visit may be treated as a late cancellation or failed appointment. In such cases, a call-out fee, minimum charge, or full booking fee may apply. If adverse weather, unsafe site conditions, or circumstances beyond the provider’s control prevent the work from being completed, the service provider may reschedule without liability for any indirect losses. Any refund or partial charge will depend on the stage reached and the extent of work already carried out.
The service provider also reserves the right to cancel or postpone a booking where necessary, for example if equipment fails, severe weather makes work unsafe, staff become unavailable, or the customer has not disclosed a material issue affecting the site. In such circumstances, the provider will normally offer an alternative date or a refund for any prepaid amount relating to undelivered work. No further compensation will be payable unless required by law.
Liability is limited to the extent permitted by law. The service provider will take reasonable care and skill in carrying out gardening services, but it cannot guarantee specific results where outcomes depend on plant health, weather, seasonal conditions, soil quality, hidden defects, or prior neglect. The customer acknowledges that gardening and outdoor maintenance may involve some inherent risk, including minor surface disturbance, plant loss, temporary disruption, or incidental damage to fragile items if such items are left in work areas.
The service provider will not be liable for loss or damage arising from inaccurate information, concealed hazards, poor access, or the customer’s failure to remove valuables, ornaments, irrigation items, cables, or fragile objects from the work zone. This limitation does not exclude liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Where the provider is responsible for direct damage proven to have been caused by negligence, liability will usually be limited to the lower of the job value or the amount recoverable under the provider’s insurance, subject to applicable law.
The customer is responsible for disclosing known risks before work begins, including underground services, concealed structures, aggressive wildlife, contamination, or unsafe access points. If the service provider identifies a hazard during the visit, it may stop work until the issue is resolved. The provider may also refuse to continue if the condition of the site creates unacceptable risk to staff, the public, or property. In such cases, charges may still apply for time already spent, assessment work, or partial completion.
Waste removal and disposal are subject to UK waste regulations and the duty of care requirements that apply to controlled waste. When waste is collected, transported, or disposed of as part of the job, the service provider will do so in a lawful and responsible manner. The customer must understand that some waste may need to be segregated, weighed, documented, or transferred to an authorised facility. Green waste, soil, rubble, timber, and mixed garden waste may each be treated differently depending on the material and disposal route required.
The customer confirms that any waste presented for collection originates from the property or work specifically agreed. Hazardous items, such as asbestos, chemicals, oils, gas cylinders, clinical waste, pesticides, contaminated soil, or unknown materials, must not be placed in general green waste unless expressly agreed and legally permitted. If prohibited items are discovered, the service provider may refuse collection, charge additional handling costs, or require immediate removal by the customer. Any illegal or misdeclared waste may be reported where required by law.
Where waste transfer notes, receipts, or other documentation are required by law or by the disposal facility, the service provider may retain and process relevant records. The customer agrees to provide any information reasonably needed to classify waste correctly. If the customer instructs the provider to leave waste on site, the provider is not responsible for subsequent removal by third parties or for any issues caused by the customer’s own disposal arrangements. Responsibility for waste transfers passes only when the service provider has taken lawful control of the waste.
All materials, plants, and items supplied by the service provider remain the provider’s property until paid for in full, where applicable. Any planting stock or materials supplied are subject to availability and seasonal variation. Natural products may vary in appearance, size, and performance, and the service provider is not responsible for variation that is normal in horticultural practice. The customer should note that living plants, turf, and organic materials are affected by aftercare, watering, weather, and soil conditions outside the provider’s control.
If the customer supplies materials or plants, the service provider will not be liable for defects, shortages, or poor quality unless the issue would have been obvious on reasonable inspection and the provider failed to act with reasonable care. The customer remains responsible for ensuring that supplied items are suitable for the intended use. Any advice given by the service provider is offered in good faith but does not amount to a guarantee unless expressly stated in writing. The customer should seek independent specialist advice where required for complex planting, tree work, or structural matters.
Intellectual property in quotations, written scopes, site notes, and similar prepared documents remains with the service provider unless otherwise agreed. The customer may use these documents only for the purpose of arranging or receiving the service. Personal data supplied for booking and administration purposes will be handled in accordance with applicable data protection law and used only for legitimate business administration, billing, communication, and record keeping related to the service.
These terms are governed by the laws of England and Wales. Any dispute arising in connection with the services, the booking, or these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law gives the customer the right to bring proceedings elsewhere. If any part of these terms is found to be unlawful, invalid, or unenforceable, the remainder will continue in full force and effect. The parties agree that unenforceable wording will be replaced, where possible, by a lawful provision that most closely reflects the original intention.
The service provider may update these terms from time to time to reflect changes in law, practice, or service operations. The version in force at the time of booking will apply to that booking unless a later written amendment is agreed. No waiver of any right or remedy will be effective unless stated in writing, and any failure to enforce a term on one occasion does not prevent enforcement on another occasion. These terms, together with the agreed quotation or invoice, form the entire agreement relating to the service.
The customer confirms that they have read and understood these terms before confirming a booking with Gardeners Golders Green. By proceeding, the customer accepts that the work will be carried out in accordance with these conditions and any specific written arrangements made for the job. Gardeners Golders Green terms, Green gardeners service conditions, and related service wording are all intended to describe the same contractual framework for the provision of professional gardening services.